About Me

Versatile, tech-savvy business development consultant, planner and project manager. Experience in local community development as well as international development, natural resource conservation, philanthropy, public relations, startup operations, sustainability and business continuity strategies. Superior communication and analytical skills. Reliable problem solver. Frequent climber of steep learning curves. Avid global traveler.

Education

Stanford University
• B.A. Communications, 1991
• Echoing Green Social Entrepreneurship Fellow
• John Gardner Public Service Fellowship Program

University of California, Berkeley and Santa Cruz
• Continuing studies in Spanish and Economics

Areas of Expertise

Planning and Project Management
Skilled project management from project visioning, goal setting, and execution, all the way through follow-up. Able to prepare and manage project budgets and timelines, task assignments, progress reports, and evaluation programs. Have managed several software/web development projects.

Team Leadership
Strong and effective leader of multidisciplinary teams (15+ direct reports) with emphasis on incentivized self-motivation and free-flowing feedback mechanisms. Held responsibility for hiring decisions of full-time staff, volunteers, and contractors.

Communication
Superior written skills and ability to write for a variety of audiences. Able to synthesize complex data and concepts into persuasive narrative. Press and media relations experience. Strong customer service orientation.

Technical Toolkit
Proficient in Microsoft Office, Adobe Creative Suite, Filemaker Pro relational databases, WordPress web publishing, Google Apps, among many others. KML and Google Maps hobbyist.

Staff Engagements

Associate Director of Operations
Geographic Expeditions [2004 – 2009]

San Francisco  – Member of management team for $20M high-end adventure travel company serving high-net-worth clientele. Annual sales in my departments peaked at $8.2M, growing nearly 20% during my tenure. Oversaw business operations, product development, budgets, vendor contract negotiations, client satisfaction, quality assurance, sales, and risk management. Traveled overseas to negotiate with partners in challenging destinations such as Syria, Jordan, Turkey, North Korea, Guyana, and India. Managed development of a customized IT solution to process client, financial, and operational data. Supervised fulfillment department and educational material development. Launched a redesigned corporate social responsibility program. link

Business Development Manager
Wilbur Smith Associates [2001-2004]

San Francisco – Developed partnerships and $5M + proposals for urban and transportation planning contracts in 13 western U.S. states. Managed in-house marketing and creative services team. link

Startups

Co-Founder and Publisher
This Week In Earth [2011]

San Francisco – Conceived and launched a weekly news analysis website featuring science writers and environmental journalists employed by leading news outlets (PBS, CNN, NYTimes, NPR, BBC, etc). Framed the site’s editorial framework and staffing structure. Built the website and custom content manager. Managed all aspects of site launch. Collaborated with business partner on editorial, business, and social media marketing efforts. link

Startup Director
LINKResearch [1998-1999]

Stanford University – Launched a website to engage academic institutions and social-service organizations in community development projects. Led all technical, marketing, outreach, and personnel tasks.

Development, Fundraising, Program and Franchising Manager
City Year  [1991-1994]

Boston, Silicon Valley – Directed annual fundraising events involving more than 10,000 volunteers, 30+ event staff, dozens of corporate sponsors, and raising $1.2 million. Presented national franchising plan to public and private sector leaders to cultivate community and financial support. Managed high-volume public, government, and press relations activities. link

Consultancies

Management overhaul
Woodside International High School [2012-2013]

San Francisco – Assisted a local private high school redefine its core business model and outreach strategy during a significant management transition. Oversaw business operations, domestic and international marketing, and educational technology. Advised on restructuring plan for leadership, financial management, and institutional governance. link

Strategic marketing development
McCoppin Studios Architecture [2005-current]

San Francisco – Crafted and executed an online marketing presence and related client management tools for this small, green-focus architecture firm. link

Business development technical assistance
Amerindian community eco-tourism projects [2009-current]

Guyana – On-site overhaul of rudimentary business systems (budgets, business plans, product offerings) at several rainforest ecolodges operated by indigenous tribes in central Guyana. Presented supporting policy recommendations to regional tourism authority. Partnered with USAID to execute tourism promotion and economic development goals. Formulated and launched a new international marketing program to promote tourism to the region. link 

North American market development
Wilderness Explorers, Inc [2008 – current]

Caribbean Islands and Northern South America  – Significant expansion of sales and marketing efforts to the North American market with emphasis on high-value, high-profile visitors, increasing revenues for this market by at least 30%. Orchestrated and led complex tours to remote rainforest destinations for the Travel Channel, USAID, WWF Board of Directors, and senior researchers at the Smithsonian Institution. On site destination research and new product development. Wrote and published a range of conventional and digital promotional assets. Led staff training on customer service strategies. link

Marketing, product development, reputation management
Iwokrama Centre for Rainforest Conservation and Development [2009-current]

Guyana – Solicit, monitor, and respond to customer feedback through a variety of previously underutilized online channels. Devised and oversaw social campaigns. Advise CEO on customer service, product development, and market expansion strategies. link

Research and public health policy analyst
University of California [2003-2005]

San Francisco – Authored technical and policy-related content for submission to public health journals and private and federal funders. Prepared complex multimedia presentations for conferences and workshops. Crafted mass-audience messaging about patterns of pediatric dental disease correlated with HIV infection in Mexico and Latin America.

Campaign producer
California Department of Health Services [2004]

San Francisco – Managed conceptualization and production of televised public service announcements for San Francisco’s Russian immigrant population.

Operations overhaul
California Department of Health Services, Tobacco Control Unit [1998-2000]

Santa Cruz & Sacramento – Designed and launched online tools to produce, license, and distribute tobacco-related educational materials. Streamlined back-office sales, technical assistance, and cataloging mechanisms.

Other Clients
Other clients have included: AmeriCorps, Corporation for National Service, Asian American Journalists Association, Rock The Vote, Volunteer Centers of San Mateo and San Francisco, Haas Center for Public Service at Stanford University, Stanford University Law School, Children’s Dental Center – Los Angeles, Arab Film Festival Cinemayaat, California Academy of Family Physicians, Center for Resource Solutions, Youth Service California, and others.

Interests

Travel Photography – Click to view my photography portfolio for Bonaire, Netherlands Antilles, Guyana, Suriname, and French Guiana, China & Tibet, Southern Africa, Cuba, Honduras, and Jordan, Syria, and Turkey among others.
Private Pilot – Single Engine Land rating with about 200 hours PIC.
Bollywood – Shamelessly enamored of all things cinema from the Subcontinent.
Rum Connoisseur – Avidly pursuing tastes of the world’s great, aged rums.